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Upstream Works Software partners with Aceyus on customer experience management solutions

Upstream Works delivers enhanced, omnichannel customer experience management solutions for the Cisco Finesse desktop. It provides an intuitive workspace for agents and supervisors to deliver personalised, informed customer experiences while collecting critical conversational data. Aceyus provides contact center reporting and operational analytics to improve employee and customer experience. With Upstream […]

England Name Squads for New Zealand Tour 

Image caption: England captain Joe Root during the Specsavers Ashes Test at Emirates Old Trafford    England National Cricket Selectors have named a 15-strong squad for the five-match IT20 series in New Zealand, staring 1st November, and a 15-man squad for the two-match Test series against the Black Caps, starting 21st November.  England IT20 squad  […]